Shipping policy

At LAVIRAE, we work hard to ensure every order is processed carefully and delivered as efficiently as possible. Please review our Shipping Policy before placing your order.

Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • During promotional campaigns, holidays, or high-volume periods, processing may require additional time.
  • Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Shipping Options

We currently offer shipping throughout the United States.

Standard Shipping

  • Orders: $0.00 – $49.99
  • Shipping Fee: $12.00

Free Standard Shipping

  • Orders: $50.00 and above
  • Shipping Fee: FREE

Expedited Shipping

  • Orders: $0.00 – $99.99
  • Shipping Fee: $18.00

Free Expedited Shipping

  • Orders: $100.00 and above
  • Shipping Fee: FREE

Tracking Information

After your order has been shipped, you'll receive an email containing your tracking number.

Tracking updates usually become available within 24–48 hours after the carrier scans your package.

Shipping Guidelines

To help avoid delivery issues, please verify your shipping details before completing your purchase.

LAVIRAE is not responsible for delays or unsuccessful deliveries resulting from:

  • Incorrect or incomplete shipping information
  • Unsuccessful delivery attempts
  • Carrier operational delays
  • Severe weather or natural events
  • Other circumstances beyond our reasonable control

Once an order has entered processing, the shipping address can no longer be changed.

Delivery Restrictions

Please note the following shipping limitations:

  • We currently ship within the United States only.
  • We are unable to deliver to APO, FPO, or DPO military addresses.
  • Some remote locations may require additional delivery time.

Lost or Damaged Shipments

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

To assist with your request, please provide:

  • Your order number
  • Photos of the package (if damaged)
  • Photos of the shipping label
  • A brief description of the issue

We'll gladly work with you and the shipping carrier to help resolve the matter whenever possible.

Returned Packages

If a shipment is returned because it was refused, left unclaimed, or addressed incorrectly by the customer, additional shipping charges may apply before the order can be shipped again.

Where applicable, related shipping expenses may be deducted from any eligible refund.

Business Address Notice

The address listed below is provided for business correspondence only and is not a return address.

Please do not mail returned merchandise to this location.

If you need to return an item, please contact our Customer Support team first to receive return authorization and the correct return instructions.

Contact Us

LAVIRAE

Customer Support

Email: vip@lavirae.com

Business Address:

535 Lafayette Rd, Apt D1

Clarksville, TN 37042

United States

Not a Return Address

If you have any questions regarding shipping, delivery, or your order, please contact vip@lavirae.com. Our Customer Support team typically responds within 24–48 business hours and is always happy to assist you.