Refund policy
At LAVIRAE, your satisfaction is important to us. If your purchase isn't the perfect fit, we're happy to assist with eligible returns. Please read the following policy carefully before submitting a return request.
Return Window
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, items must:
- Be unworn, unused, and unwashed.
- Include all original tags and packaging.
- Be in resalable condition with no signs of wear.
- Be free from stains, makeup, perfume, deodorant marks, pet hair, or odors.
Items returned in unacceptable condition may be refused.
Items Not Eligible for Return
The following products cannot be returned or refunded:
- Final Sale or Clearance items
- Gift cards
- Customized or personalized products
- Bodysuits
- Intimates, underwear, and lingerie
- Earrings and selected accessories
- Swimwear with the hygiene seal removed
- Items damaged due to improper use, washing, or normal wear
How to Request a Return
Before returning any item, please contact our Customer Support team for authorization.
Email: vip@lavirae.com
Please include:
- Your order number
- The item(s) you wish to return
- A brief explanation for the return
- Photos if the item is defective, damaged, or incorrect
Once approved, we will provide the appropriate return instructions and return shipping address.
Unauthorized returns may not be accepted.
Return Shipping Costs
Unless the return is due to our error (such as receiving the wrong or defective item), customers are responsible for return shipping expenses.
Shipping charges paid at checkout are non-refundable.
We recommend using a shipping service that includes tracking, as we cannot be responsible for lost return parcels.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, faulty, or you receive the wrong item, please notify us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item
- Photos of the shipping label and packaging
After reviewing your request, we'll arrange an appropriate solution, such as a replacement or refund.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Order Cancellation
Orders may be canceled within 12 hours after they are placed.
After an order has entered processing or has been shipped, cancellation requests may no longer be possible.
For cancellation requests, please contact:
Refused or Undeliverable Orders
If a package is returned because it was refused, unclaimed, or shipped to an incorrect address provided by the customer, any additional shipping or handling fees may be deducted from the refundable amount.
Return Address Information
The business address listed on our website is for administrative purposes only and should not be used for product returns.
Please contact us before sending back any merchandise to receive the correct return instructions.
Contact Us
LAVIRAE
Customer Support Email: vip@lavirae.com
Business Address:
535 Lafayette Rd, Apt D1
Clarksville, TN 37042
United States
Business Address Only — Not a Return Address
If you have any questions regarding returns, refunds, or your order, please email us at vip@lavirae.com. Our support team typically responds within 24–48 business hours and is committed to providing prompt, friendly assistance.
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